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A Renter’s Guide to Online Reviews

Laguna Hills Renter Looking at Online Reviews on Their PhoneWhen searching for a new Laguna Hills rental home, you’ll probably look at plenty of online reviews of apartments and single-family rental property management companies. Though these reviews can help give you an idea of what to expect from a property, it’s essential to be aware of how to evaluate them properly. Not all reviews are created equal; periodically, they can be misleading or downright erroneous. Here are some tips on suitably reading and evaluating online apartment reviews.

Not all online reviews are accurate

The first thing to take into consideration relating to online reviews is that they may not all be correct. Several may even be false, posted by trolls or the landlord or property management company to intensify their image. Many reviews may as well be exaggerated in either direction, positively or negatively, traceable to questions irrelevant to the property or even the landlord. When reading reviews, look out for those that seem to be from clearly verified sources, like current or past tenants with verifiable profiles. Ignore the rest.

How to read and assess a review

When you understand how to go after verified reviews, it’s critical to read and assess them effectively. You can check and assess a review by making most of the following notes:

  • Catch a glimpse of the language and tone used by the reviewer. Are they using specific, detailed examples, or are their complaints vague and general? Is the reviewer emotion-driven or offering a more objective analysis of their experience? Meet reviews that present both positives and negatives concerning the property. A review with only glowing praise or harsh criticism may not be as dependable.
  • Don’t just fix on the star rating. Dig deeper into the specific comments and criticisms developed in the review. Are they valid concerns or fixable cases?
  • Find patterns in lots of reviews. Do specific issues come up repeatedly? Are they commonly positive or negative? Did the landlord answer the review, try to make things right, or thank the reviewer for their review? This can uphold you in getting an appropriate picture of the overall experience at the property.
  • Take into account your priorities and preferences when reading reviews. A negative review in connection with noise levels may not be as necessary to you if you work from home and don’t plan on having steady visitors. Something that may be a dealbreaker for one person may not matter as much to you.

Examples of good and bad online reviews

An appropriate review may talk of particular features of the property, and personal experiences, such as “The management team is very responsive and accommodating. They fixed a plumbing issue in my unit within 24 hours.”


A poor review may be exceedingly dramatic or vague, for example, “This place is a nightmare. Do not move here.” The latter lacks exact examples or evidence to back up their claims. Always look into the language and tone used in a review and the source of the review when scrutinizing its reliability.

The importance of evaluating reviews correctly

It’s significant to properly evaluate online reviews when seeking a new rental property. Misleading or bluffing reviews can extend you a false impression of the property and induce potential issues and disappointments in the future. Before you make any decision related to a property, deem visiting it in person to have a first-hand look at the rental and talk to the landlord or Laguna Hills property management company.

Altogether, keep in mind to take online reviews with a grain of salt and use them as one tool in your rental decision-making process. By rightly assessing reviews, you can make a more informed decision and perhaps have an appropriate and even a really good rental experience.


Are you in the market for a new rental home? Contact Real Property Management Agile to view the best listings in your area! You can also browse our rentals online.

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