Leasing your Laguna Hills rental home is an important process. To attract and retain dependable, top-quality tenants, you will want to make a positive experience for each prospect from the moment you answer the very first screening calls. Whether you call it good customer service or just common courtesy, the most successful rental property owners know that there are certain things you can do during the viewing process to gently get your preferred applicant to sign a lease.
The first and foremost thing to know about providing a good property viewing experience is that your tenant isn’t only examining your rental home. They are also deciding whether they want to rent the home from you. A rushed or negative experience may divert otherwise qualified applicants and make it very hard to keep your property occupied. So, managing that experience is a skill that you can and should improve. Learn to be kind and polite on the phone, no matter how stressed or tired you may be. Bear in mind that the person on the phone is someone worthy of your courtesy and respect, and that can aid to guide how you interact with them.
When the property viewing has been scheduled, you have a moment to enhance that first impression of you and your rental home by using a few more strategic customer service approaches. By way of example, when you get there for your viewing appointments, show up as a professional. This means that you should dress nicely, in business or business casual clothes. You should as well be certain that you are ready to answer your applicant’s questions, not just about the property but also about the neighborhood, nearby amenities, schools, public transportation, and other points of interest. Just in case your prospects don’t ask, be sure to work the area’s best selling points into the conversation as you take them all around the property.
On top of the professionalism, it’s a good idea to also interact with each applicant on a personal level. Take one example, as you welcome each prospective tenant, be sure to ask their name and use it during your tour. Not only is this considered polite, but it will help them understand that you see them as an individual, not just your next rent check. The secret to selling anything is to establish a personal connection. You can do this by making use of simple, really effortless methods, such as asking questions about them, their interests or work, or other appropriate topics. Just stay away from anything that may be viewed as too personal or that might make your applicant uncomfortable (religion, politics, or family status, for example).
One last note, it’s significant to bear in mind that while renting a house is your business, to your prospective tenant, it is about finding their next home. They could be emotionally or mentally exhausted from their search or be overly inquisitive. Either way, greeting them with a pleasant tone and a tidy, well-maintained property can help you and the rental property excel and stand out from the crowd. A home is a place that should feel inviting and safe, even for renters. All that you can do to aid them to envision themselves living, relaxing, cooking meals, and enjoying life in the home will greatly increase your chances of leasing your rental property promptly.
By taking the time to determine and utilize these and other good customer service techniques, you may find that vacancies are suddenly a thing of the past.
Whether you’ve already got a lease signed for your investment property or need someone to find a tenant for you, Real Property Management Agile can help manage your rental. Contact us online or give us a call at 949-503-5300.
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